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Locally developed. Globally trusted.
Trusted by 400+ organisations, including South Africa's largest insurers and banks. Enterprise-grade document automation and Customer Communications Management. Local delivery, 24/7 support and 100% implementation success.
Trusted by 400+ Insurers, Banks and Law Firms
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Enterprise Technology
With over 40 years of experience generating complex documents, forms and contracts, GhostDraft's third-generation document automation engine is purpose-built for insurance and financial services providers.
Today, over 400 organisations, including South Africa's largest insurers, banks and top tier law firms, rely on GhostDraft to power their document generation, automation and distribution.
Local Delivery & Support
GhostDraft is proudly South African technology, locally developed and globally trusted. Our teams provide local implementations and 24/7 support with deep domain expertise in insurance and financial services document automation.
Our 100% implementation success rate includes enterprise implementations at South Africa's largest insurers. Local customers also benefit from transparent Rand-based subscription pricing and B-BBEE Level 2 accreditation.
Centralised Content Library
The centralised content and template library provides a single source of truth for all templates, clauses and document versions across your organisation. Instantly find approved wording or specific content across your entire library with smart search, accelerating template development and reducing review cycles.
Comprehensive version control and role-based views ensure regulatory compliance, while enabling collaboration across business, compliance and IT teams. Master template functionality means updates instantly apply across connected documents, reducing errors and maintaining consistency across all product lines and customer communications.
Modern Cloud Platform
Cloud-based solutions for end-to-end forms management and delivering personalised customer communications. Deployed through Microsoft Azure, our SOC 2 Type II compliance certification provides the security, reliability and scalability IT leaders require.
GhostDraft seamlessly integrates into your existing technology ecosystem. Our rich API library enables quick and secure integrations with your core business, CRM and custom applications. Whether you're modernising legacy systems or digitally transforming your document processes, GhostDraft reduces your reliance on IT and boosts operational agility.
Low-Code Document Design
Empower product, compliance and IT teams to collaboratively design, develop, test and deliver complex documents and personalised customer communications. GhostDraft's low-code, easy-to-use tools for document authoring and data integrations reduce your reliance on IT. Make changes to templates in minutes — not days.
Built-in preview and testing capabilities enable users to validate documents during development, while centralised version control ensures compliance for regulated documents, including policy schedules and legal agreements.
Flexible Subscription Pricing
Get unlimited document generation, unlimited users, 24/7 local support, predictable Rand-based pricing, and access to a growing library of e-learning and training resources.
Grow your document generation solutions with your business or product lines. Whether you're launching a single line of business or deploying enterprise-wide, our flexible subscription pricing gives you the control and agility to scale your document automation as your business grows.
GhostDraft Feature Comparison
All-in-one platform for document automation and Customer Communications Management. Collaboratively design, test and deliver complex documents for insurance and financial services.
Other CCM Solutions
Document Creation & Management
Batch Document Generation
Pre-Built ISO Forms
Pre-Built AAIS Forms
Template Management
Create and Manage Wording and Clauses
Rich Text Editing and Uploading
Document Version Tracking
Document Domain Model
Create and Manage Document Workflows
Intuitive Document Development for Business Users
Smart Tools & Insights
Specification Requirements Tool
AI Template Migration
AI Test Generation
Smart Search Across Content Library
BI and Analytics
Integration & Delivery
Omnichannel Output with 10+ Digital Channels
Easy-to-Integrate APIs
E-Signature Support
Support for Filing with the State(s)
Ability to Personalise Communications
Industry Alignment & Pricing
Designed for Insurance, Financial Services & Legal
Centralised Content Library
All-Inclusive Subscription Pricing
GhostDraft Technical Differentiators
GhostDraft's cloud-native platform combines enterprise-grade architecture with intuitive business tools. Built on loosely coupled web services and a rich API library, our solution integrates seamlessly with your existing systems while empowering business users to work independently.
Template Authoring
Template Authoring
Empower business, product and compliance teams to collaborate on template creation. Low-code tools for designing complex documents and personalised correspondence. Reduce IT reliance with built-in document previews, scenario testing and version control.
- Intuitive interface for formatting headers, tables, fonts, images and dynamic content
- Express complex business rules in plain English using IF-THEN-ELSE logic
- Preview and test templates with multiple scenarios before production deployment
- Author policies, legal agreements, forms and correspondence from a single platform
- Track changes, manage approvals and maintain complete audit trails for compliance
Data Integrations
Data Integrations
Map source data to a central schema once, not to individual templates, enabling template flexibility when systems change. Create a data-separation layer that simplifies the ETL (Extract, Transform, Load) process with GhostDraft's Domain Modelling.
- Single Domain Model supports multiple templates without redundant configuration
- Centralised data mapping protects templates from source system changes
- Integrate data from multiple systems in various formats (XML, JSON, APIs)
- Update data mappings without re-developing templates
- Easily build custom data transformations with GhostDraft's Data Workbench
Document Composition
Document Composition
Generate documents in real-time by merging core system data with user inputs and business rules. GhostDraft's Composition Engine supports multiple document formats, interactive data capture, and on-demand or batch processing.
- Generate documents in multiple formats (PDF, DOCX, HTML, email, SMS)
- Combine data from multiple core systems with real-time user inputs during generation
- Enable interactive data capture with side-by-side forms and live document previews
- Generate individual documents on-demand and process high-volume batch runs
- Rich-text editing and ad-hoc insertions for authorised users during document generation
Workflow Automation
Workflow Automation
Configure routing rules, monitor performance in real-time, and gain complete visibility into generation activities across your organisation. GhostDraft's Configuration Manager automates document workflows from generation to delivery.
- Automatically package individual documents into complete communication sets
- Create custom document generation processes with low-code tools
- Configure location, regulatory and effective-date rules for automated document routing
- Track template usage and generation volumes across your organisation in real-time
- Troubleshoot errors quickly with detailed logs and reports
GhostDraft Customer Testimonials
The GhostDraft tool is very easy to use. We converted from another vendor due to the ease of use and reduced cost.”
Bruce Battaglia
Director of IT at Harford Mutual Insurance
As a leading short-term insurer, we're always looking for technologies to build stronger customer experiences and to create operational efficiencies. The GhostDraft solution will assist with these goals."
Sam Nkosi
Chief Information Officer at Santam
Design and development of customer letters decreased from 90+ days to 2 days. We now rapidly deploy new complex letters and edits to existing letters without any development.”
Chris Chandler
CIO of Florida Peninsula Insurance
GhostDraft’s technology is designed to empower business users to handle customer communications, enabling IT teams to focus on more pressing matters."
Will Murphy
VP, Global Technology Alliances at Guidewire
In the search to replace our legacy, on-premise CCM platform, GhostDraft stood out as an industry leader for a modern SaaS content creation solution.”
Michael M. McCullough
Director of IT at ALPS Insurance
Is GhostDraft the Right Fit for Your Organisation?
We believe in finding the right fit. Our local team will reach out to discuss your document automation challenges and help you determine if GhostDraft's solutions align with your specific needs and goals.
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