Digitally transform insurance customer communications

Document automation and Customer Communications Management designed for short-term and long-term insurers. Generate policy schedules, claims letters and renewal notices with speed, compliance and hyper-personalisation.

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Document Automation Designed for Insurers

Insurance is complicated. Your documents don't have to be. Managing policy schedules, claims communications and renewal notices across product lines, broker networks and brands creates operational bottlenecks. Manual document processes slow product launches, increase compliance risk and drive up costs.

Short-term insurance demands operational speed. Motor, household and commercial policies are processed in high volumes daily, from quotes and policy schedules to claims letters and renewal notices.

Long-term insurance requires absolute accuracy. Life insurance applications, annuity statements and claims communications must be precise to ensure valid claims when it matters most.

GhostDraft empowers your business teams to take control of your customer communications. Automate document generation across the entire policy lifecycle, from quoting to claims, while ensuring compliance, brand consistency and hyper-personalisation.

Centralised Content Library

One central content library for all your policy wording, templates, approved clauses and branded content. Esure every customer document uses the latest approved content.

Manage Policy Wording & Versions

Manage policy versions and changes with complete control. Reuse approved clauses across product lines. Create new policies quicker without IT bottlenecks.

Compliance with Confidence

Track every template change with complete audit trails. Maintain version history for regulatory reviews. Ensure only approved document wording reaches customers.

Trusted by 400+ Insurers, Banks and Law Firms

Digitally Transform Every Insurance Customer Communication

GhostDraft helps you streamline the creation and delivery of compliant, personalised insurance documents across the entire customer lifecycle.

Quotes & Applications

Create on-demand quotes with personalised pricing, cover options and product comparisons. Streamline applications with interactive forms.

Policy Schedules

Automatically generate personalised policy schedules with accurate cover details and premiums for short-term and long-term insurance products.

Welcome Packs

Deliver comprehensive, on-brand welcome packs with policy schedules, cover summaries, exclusions and compliance disclosures.

Claims Communications

Automate claims notifications, status updates and settlement letters with accurate claim details. Maintain consistent messaging across all claims communications.

Renewals

Generate annual renewal notices with updated premiums and cover details. Automate high-volume batch renewals across your product lines.

Rewards

Strengthen customer loyalty with reward statements, cashback offers and product updates. Deliver on-brand communications that drive retention and engagement.

Centralised Policy Wording Management

Managing policy wording across business and product lines is complex. Manual document processes create IT dependency for template changes, version control challenges, and increase the risk of outdated clauses reaching customers.

GhostDraft gives your underwriters and product teams complete control over policy wording. Store and manage policy schedules, approved clauses, terms and conditions in one central content library.

Update policy wording once, apply across all templates
Speed up product launches with reusable content
Manage approved clauses across all product lines
Ensure compliance with strict version control

Modernise Your Claims Communications

Claims are your most critical customer touchpoint. Manual claims letters and status updates create delays, deliver inconsistent messaging and increase workloads for claims assessors. Customer frustration grows when communications are unclear or slow during already stressful times.

GhostDraft automates claims communications across the entire claims lifecycle. From first notification of loss to settlement letters, your claims teams generate accurate, on-brand communications instantly. Reduce turnaround times and improve the customer experience when it matters most.

Generate on-demand claims notifications
Automate personalised settlement letters
Ensure consistent branding across all touchpoints
Create better customer experiences during claims

Manage Documents Across Brands & Broker Networks

Managing documents across broker networks, multiple brands or product lines is time-consuming and complicated. Each broker and brand require unique policy wording, terms and branded communications. Manual processes create version control challenges and inconsistent customer experiences.

GhostDraft's multi-brand capabilities let you white-label documents for broker networks and internal brands. Maintain brand consistency while managing unique wording, logos and terms for each distribution channel.

Manage multiple brands from one central platform
Reduce turnaround times for policy or branding changes
White-label policies for broker networks
Scale products while maintaining brand consistency

As a leading short-term insurer, we're always looking for technologies to build stronger customer experiences and to create operational efficiencies. The GhostDraft solution will assist with these goals."

Sam Nkosi

Chief Information Officer at Santam

Document Generation for Regulated Industries

Banking

From credit agreements and monthly customer statements, to wills and estate planning, see how GhostDraft automates high-volume banking documents and ensures precision for fiduciary services.

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Legal Services

From property transfers and lease agreements to wills and commercial contracts, see how GhostDraft streamlines document production and maintains compliance for legal practices and corporate legal teams.